GENERAL


From here on, “we”, “us”, “our”, or use of any self-referential and/or self-possessive term shall stand for LVIR., specifically the online store portion. Any use of the term “user”, second-person singular or plural pronouns, possessive or otherwise (ie. “you”, “your”), represents a person viewing or interacting in any way with LVIR’s website.

PRIVACY STATEMENT

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products, and other updates.

CONCENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at:

Customer Support

LVIR
1318 E. 7TH ST. SUITE 138
LOS ANGELES, CA 90021
UNITED STATES
E-Mail : support@lvir.us

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use .

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

We do our best to provide you with a safe and convenient shopping experience and maintain physical, electronic and procedural safeguards to help protect the security and privacy of your personal information.

When you enter your personal information on our site, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. SSL encrypts your name, address and credit card number so only LVIR is able to decode your information. Please be aware that email is not encrypted and is not considered a secure means of transmitting credit card information. To ensure your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and your information is secure.

However, please remember that any transmission you send through the internet cannot be completely protected against unauthorized interception. As a result, while we strive to protect your personal information, you acknowledge the following: (1) there are security and privacy limitations on the internet that are beyond our control; (2) the security, integrity and privacy of any and all information exchanged between you and LVIR through this website cannot be guaranteed; (3) any such information may be viewed or tampered with in transit by a third party; and (4) when you transfer any information to us, you do so at your own risk.

RETURNS & EXCHANGES

We want you to be happy with your purchase from LVIR. You may return or exchange full-priced items within 10 days of receiving the item for a full refund (or exchange) as long as the items are returned unworn, unwashed, and in their original condition.Unfortunately as a small business we cannot offer free returns at this time. We are happy to chat with you via telephone or email to confirm sizing and measurements of items.

To request a return, please email info@lvir.us with your order number and description of the item you would like to return. We will provide you with further instructions as to how to complete the return. Items must be returned with their original packaging and tags attached. Items returned with missing tags are considered damaged as we are unable to re-sell the product without its original tags, and will only be granted store credit. We do not offer price adjustments.

All beauty products, accessories, candles, handbags, pouches, shoes are final sale and cannot be returned or exchanged. Feel free to contact us with any questions you may have before purchasing.
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SHIPPING

We will do our best to process and ship your item as quickly as possible.  Orders will generally be packed and shipped the next business day, but may sometimes take up to 72 hours, depending on product availability and order volume. Orders received after 4pm PST on Thursdays will ship the following Monday morning, though we will do our best to ship it out sooner.

DELIVERY TIMEFRAME
USPS Priority Mail generally delivers in 2-3 business days to domestic US addresses.
For more secure, guaranteed shipping please choose our preferred shipping partner UPS, with delivery options of UPS Ground (generally 4-5 business days) and UPS 2Day.

If you require expedited shipping, please contact us via email at info@ivir.us during regular business hours (Monday - Friday, 10am-6pm Pacific Standard Time) and we will do our best to accomodate your needs! 

UPS transit times
UPS Ground : 4–5 Business Days
UPS 2Day : 1–2 Business Days

COOKIES
Our site uses “cookies” which are small data files stored on your computer when you visit a website. Cookies enable you to shop our site and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders and monitor and maintain information about your use of our website.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, but if you decide not to accept cookies, you will not be able to access your account information or make purchases on our site.

We may combine the information we collect through cookies with other information we have collected about you. This information may be used to improve our website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising and for other internal business purposes.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

TAXES
LVIR collects an 9.5% sales tax on all purchases shipped to California.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at:
Customer Support

LVIR
1318 E. 7TH ST. SUITE 138
LOS ANGELES, CA 90021
UNITED STATES
E-Mail : support@lvir.us